Politique de remboursement

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns or exchanges within 30 days from the date of purchase. Please retain the delivery payment voucher, as you will need to provide it to our customer service for a refund. You can mail the package back to us from your nearest post office or arrange a pickup from the post office. Before returning any items, please contact our customer service team at support@shopboden.com for the return address.

Return Conditions

For items with no quality issues, please ensure that the items are unworn, unwashed, undamaged, and include the original tags and packaging. All return requests need to be authorized by our customer service team before sending items back to the return address.

If the item has quality or size issues, please contact our customer service with clear photos showing the problem. Once the issue is confirmed, we will immediately send you the return address.

You can request a return or refund if you received the wrong or damaged item, the item doesn't match the description on the product page, the item is faulty, missing, or has poor material or workmanship.

Return Process

To avoid delays, please carefully follow the return process. If your item is eligible for return, contact our customer service at aarjukien@outlook.com with your order number, SKU number or product name, and the reason for your return. Our customer service team will respond to your request within 24 hours. After approval, return the item to the address provided by our customer service, and send us proof of return, such as the tracking number and a valid return receipt.

Refund Process

Once we receive the returned item(s), we will inspect the items and contact you within 24 hours. The payment will be refunded within 3 working days after confirming the return.

Return Address

Please do not send your return to the sender’s address on the package as it is not the correct return address, and this will delay processing. The correct address will be provided by our customer service team when you contact them at aarjukien@outlook.com.

Return Cost

Please note that we do not offer Freight To Collect (FTC) service for returns. The return shipping cost will be the responsibility of the customer.